tvtoro is committed to protecting your personal data with the highest standards of security and transparency. This Privacy Policy explains exactly what information we collect, how we use it, and the rights you hold over your own data.
Last Updated: 1 January 2026tvtoro ("we", "us", "our") operates the online gaming and sports-betting platform accessible at https://tvtoro.cam. In providing our Services to Members across Indonesia and internationally, we collect and process certain personal data. We take this responsibility seriously and are committed to handling your data lawfully, fairly, and transparently.
This Privacy Policy applies to all personal data collected through the tvtoro Platform — including the website, any mobile applications, customer support channels, email communications, and marketing interactions. It should be read alongside our Terms & Conditions, which govern your use of the Platform generally.
By registering an Account or continuing to use the tvtoro Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you must discontinue use of the Platform and may request Account closure by contacting us at [email protected].
Your privacy matters. tvtoro does not sell your personal data to third-party advertisers, data brokers, or marketing agencies. Your data is used solely for the purposes described in this Policy.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a living individual, directly or in combination with other data. This includes names, email addresses, phone numbers, IP addresses, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, alteration, and deletion. |
| "Data Controller" | tvtoro, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of tvtoro under a binding data-processing agreement (e.g., payment processors, cloud hosting providers). |
| "Member" / "You" | Any individual who registers an Account on the tvtoro Platform or who otherwise interacts with the Platform or our customer support. |
| "Services" | All sports-betting, live casino, slot gaming, togel (Indonesia's traditional numbers lottery), and related gaming products offered through the Platform. |
| "KYC" | Know Your Customer — the identity and age verification process required by our licensing obligations and fraud-prevention policies. |
| "Cookies" | Small text files stored on your device by the Platform to remember preferences, session state, and browsing behaviour. |
tvtoro collects the following categories of personal data. We collect only what is strictly necessary for the purposes described in Section 5 of this Policy.
tvtoro collects personal data through the following channels:
| Collection Method | Data Collected |
|---|---|
| Account Registration | Identity, contact, and login credential data provided directly by the Member during sign-up. |
| KYC Verification Submissions | Identity documents, photographs, and proof of address uploaded by the Member to complete account verification. |
| Deposit and Withdrawal Transactions | Payment method details, transaction amounts, and processing status provided during cashier interactions. |
| Platform Usage (Automated) | Technical and usage data collected automatically via server logs, cookies, and analytics tools as you navigate the Platform. |
| Customer Support Interactions | Communications data captured when you contact our support team via live chat, WhatsApp, or email. |
| Third-Party Data Sources | Identity verification data from licensed KYC/AML screening providers; fraud-risk signals from payment processors. |
tvtoro processes your personal data for the following clearly defined purposes:
Marketing Opt-Out: You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting [email protected]. Opting out of marketing will not affect your ability to use the Platform or receive transactional service messages.
tvtoro relies on the following legal bases to process your personal data, consistent with internationally recognized data-protection principles:
| Legal Basis | When We Rely on It |
|---|---|
| Contractual Necessity | Processing required to deliver the Services you have signed up for — account creation, bet placement, deposit and withdrawal processing, and customer support. |
| Legal Obligation | Processing required to comply with KYC/AML regulations, gaming licence conditions, tax reporting requirements, and lawful requests from competent authorities. |
| Legitimate Interests | Fraud detection, platform security, responsible-gaming monitoring, and aggregate analytics — where our interests do not override your fundamental rights. |
| Consent | Sending marketing communications, setting non-essential cookies, and processing sensitive personal data beyond what is strictly required for service delivery. |
| Vital Interests | In rare circumstances, disclosing data to protect the life or safety of an individual (e.g., a Member in acute gambling-related distress). |
tvtoro does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and always under contractual safeguards that require recipients to protect your data to at least the same standard as we do.
We engage trusted third-party service providers who process data strictly on our behalf and under our instructions:
tvtoro will disclose personal data to competent governmental or regulatory authorities when required to do so by law, court order, or valid legal process. We will, where legally permissible, notify you of such a disclosure request before complying.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the successor entity as part of the transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
We may share your data with any third party where you have given us your explicit, informed consent to do so. You may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
As an internationally licensed online gaming platform serving Indonesian players, tvtoro may transfer certain personal data to countries outside Indonesia for the purposes of cloud hosting, game delivery, KYC verification, and customer support. Where such transfers occur, we ensure appropriate safeguards are in place, which may include:
You may request details of the specific safeguards in place for any international transfer of your data by contacting us at [email protected].
Encrypted in Transit: All data transferred between your device and tvtoro servers — whether for account login, deposits, or KYC submissions — is protected by 256-bit TLS/SSL encryption, making it unreadable to any unauthorized party in transit.
tvtoro uses cookies and similar tracking technologies to operate the Platform efficiently, remember your preferences, maintain session security, and understand how Members interact with our Services. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for logging in, maintaining your session, and preventing cross-site request forgery (CSRF). The Platform cannot function without these. | Session / up to 24 hours |
| Functional / Preference | Remembers your language preference, display settings, and last-visited game category so you don't have to reset them on each visit. | Up to 90 days |
| Analytics | Collects pseudonymised data about pages visited, time on site, and navigation paths to help us improve the Platform. No personally identifiable data is shared with analytics providers. | Up to 12 months |
| Security / Fraud Detection | Identifies unusual login behaviour and suspicious transaction patterns to protect your Account from unauthorized access. | Up to 30 days |
You can control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging into the Platform. Disabling functional cookies may result in a degraded user experience. To manage cookies, refer to the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Samsung Internet on Android).
tvtoro retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML/KYC regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and audit obligations |
| KYC Documents | 5 years after account closure | Licensing and AML compliance |
| Customer Support Logs | 3 years from last interaction | Dispute resolution and service quality |
| Marketing Consent Records | 3 years from consent or opt-out | Demonstrating lawful basis for marketing |
| Technical / Usage Logs | 13 months | Security monitoring and analytics |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible-gaming enforcement |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer identify you.
tvtoro implements a multi-layered security architecture to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our key security measures include:
Your Role in Security: Security is a shared responsibility. Please use a strong, unique password for your tvtoro Account, enable two-factor authentication, and never share your login credentials with anyone — including tvtoro support staff, who will never ask for your password.
As a Member of tvtoro, you hold the following rights over your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond within 30 days.
Request a copy of all personal data we hold about you, along with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data we hold about you. Certain data (such as your legal name) may require supporting documentation.
Request deletion of your personal data where there is no longer a lawful basis for us to retain it. This right does not apply where retention is required by law (e.g., AML regulations).
Request that we restrict processing of your data while a dispute about its accuracy or lawfulness is being resolved.
Request a structured, machine-readable export of personal data you have provided to us directly, so you can transfer it to another service provider.
Object to processing based on our legitimate interests, including profiling for responsible-gaming monitoring. You may also object to direct marketing at any time.
We will not charge a fee for exercising your rights in most circumstances. Where a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for doing so.
tvtoro's Services are strictly for adults aged 21 years and over. We do not knowingly collect or process personal data from individuals under 21. Age verification is conducted as part of our KYC process prior to activating full Account functionality.
If we discover or are notified that a Member is under 21 years of age, we will:
If you believe a minor is accessing tvtoro, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on devices used by minors.
21+ Strictly Enforced: tvtoro takes underage gambling extremely seriously. Our automated age-verification systems are supplemented by manual review. Any attempt to circumvent age controls — including using another person's identity documents — constitutes fraud and will be reported to the relevant authorities.
The tvtoro Platform may contain references to third-party game suppliers, payment providers, or informational resources. This Privacy Policy applies solely to data processed by tvtoro. Third-party services have their own independent privacy policies, and tvtoro is not responsible for the privacy practices of any third party.
We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the Platform — particularly payment providers such as OVO, DANA, GoPay, ShopeePay, and LinkAja, as well as your chosen Indonesian bank.
tvtoro reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations, or the Services we offer. Material changes will be communicated to Members via email and a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to revisit this page periodically. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
Registered Members will receive an email notification whenever this Privacy Policy is materially updated. Ensure your email address on file is current so you do not miss important policy changes.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how tvtoro handles your personal data, please contact our Data Privacy team through the following channels:
We will acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 calendar days. If your complaint is not resolved to your satisfaction through our internal process, you may escalate it to the data-protection supervisory authority in your jurisdiction or to the dispute-resolution body specified in our Terms & Conditions.
tvtoro is committed to resolving all privacy concerns promptly and fairly. We view your trust as fundamental to our business, and we take every data-protection concern seriously.
Every connection to tvtoro is protected by TLS 1.3 encryption — the same standard used by major international banks. Your personal data and financial transactions are secured end-to-end at all times.
tvtoro will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively to operate and improve the Services you have signed up for.
You hold clear rights over your personal data — access, correction, erasure, portability, and objection. Submit a request to our team at any time and receive a response within 30 days, guaranteed.
We collect only the information genuinely required to operate your Account, verify your identity, and process your transactions. No superfluous data collection, and no persistent tracking beyond what is stated in our Cookie Policy.
tvtoro publishes explicit retention schedules for every category of data we hold. When data is no longer needed, it is securely deleted or irreversibly anonymised — never held indefinitely without justification.
Our Indonesian-speaking support team is available 24/7 to handle privacy enquiries, data-rights requests, and any concerns about how your information is used — via live chat, WhatsApp, or email.
Our support team is available around the clock to address any privacy concerns or data-rights requests. You can also explore our FAQ for quick answers, or review our full Terms & Conditions for the complete picture.